Refund policy
Returns & Refunds Policy
At CrazyCrafts, we want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Include any tags or accessories
- Be accompanied by your proof of purchase or order confirmation
To request a return, please email us at hugzy.za@gmail.com with your order number and reason for the return.
Please do not send items back without contacting us first, as unauthorised returns may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery by emailing hugzy.za@gmail.com. Please include photos of the item and packaging so we can resolve the issue as quickly as possible.
Where applicable, we will repair, replace, or refund the item in accordance with the South African Consumer Protection Act.
Change of Mind Returns
If you change your mind, you may return your order within 30 days provided the item is unused, in its original packaging, and in a resalable condition.
Unless the product is faulty, damaged, or incorrectly supplied, return shipping costs are the customer's responsibility.
Original shipping fees are non-refundable.
Non-Returnable Items
The following items cannot be returned unless they are defective:
- Personalised or custom-made products
- Gift cards
- Clearance or final sale items
- Products that have been used, washed, coloured, or altered
- Products not returned in their original condition
If you're unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, simply return the original product (if eligible) and place a new order once your return has been approved.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may take additional time to reflect the refund in your account.
If you haven't received your refund within 15 business days after approval, please contact us at hugzy.za@gmail.com.
Consumer Rights
Nothing in this policy limits or replaces your rights under the South African Consumer Protection Act, 2008 (Act 68 of 2008). Where the CPA provides greater protection than this policy, the CPA will apply.